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HVAC Service Technician Manager

Wichita Falls, TX 76302

Industry: Skilled Labor Job Number: AH85709326 Pay Rate: $30.00 / hour

Job Description

Local Heating & Air Conditioning Company / HVAC Service Technician Manager

Pay: $65k a year
Hours: Monday - Friday 7:55am - 5pm 

Job Duties:

  • Collaboration in management meetings to report progress, discuss goal setting and idea exchange to improve the productivity of field staff.
  • Participation in field service personnel annual reviews.
  • Participation in the hiring process of field service personnel annual reviews.
  • Identifying training needs and scheduling
  • Optimizing field staff efficiency by monitoring the following: timeliness, breaks, call completion times, parts acquisitions and assisting in corrective measures.
  • Collaboration in field staff meetings identifying specific needs and the promotion of company ideas and objectives.
  • Goal setting for call collection, service agreement sales and data collection.
  • Discussion of challenges with employees, customers and work flow.
  • Forecasting workloads; reducing non-productive time.
  • Handling customer concerns (within your ability) and compliments.
  • Promotion of the service agreement program.
  • Scheduling demands; assignment of calls based on technical ability.
  • Review revenue numbers and goals with field staff
  • Review call backs and assign appropriate training for individual field staff member

Job Requirements:

  • Knowledge of organizational and safety operations and procedures, safety methods and practices.
  • Knowledge of applicable federal, state, county, and local laws, regulations, and requirements.
  • Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
  • Ability to follow instructions in verbal and written format.
  • Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice and desire to help when dealing with people.
  • Must be able to learn, understand and apply new technologies.
  • Ability to analyze situations and adopt appropriate courses of action using independent judgment.
  • Demonstrate and strive for excellence in procurement and inventory control and continually seek improvement in results.
  • Excellent customer service skills.
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Ability to work extended hours and various work schedules.
  • Ability to perform in a professional appearance and manner.
  • Ability to use good judgment and foresight.
  • Competent and proficient understanding of platforms such as SAWIN and Microsoft Office programs.

Applicant Requirements:

  • Must have a clean background.
  • Pass a drug screen.
  • Must be authorized to work in the U.S.
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